Terry Hickey is the Chief Analytics Officer at CIBC and part of the Direct Banking, Innovation and Analytics team. In this role, Terry and his team are responsible for leading and accelerating the adoption of artificial intelligence and analytics and curation of client data within CIBC.
Prior to joining CIBC, Terry was the Vice President and Partner that lead AI, Analytics and Quantum Computing for IBM GBS Globally. He has also lead digital, contact centres, and outsourcing for IBM in Canada.
Terry is a member of CIBC’s Innovation Council, CIBC’s lead for Catalyst Canada, and an active speaker and advocate of AI, digital and user
experience. Most recently, Terry was featured as a key speaker at Fintech Canada, Rotman School of Business, and at Beyond 2018 ThoughtSpot Data & Analytics Conference.
Terry currently sits on the Board of Advisors for the Smith School of Business Master of Analytics and Masters of Artificial Intelligence programs and, most recently, joined the Renascent Board in 2018. He previously served on the Board of Advisors to the Cisco Contact Centre Business Unit.
Terry holds an MBA from the Rotman School of Management and has received a patent for Blockwise extraction of document metadata.